Report Essay Example | Topics and Well Written Essays - 2250 words

Report - Essay Example This objective of mine was built out of Adam’s (2009) relation, which he built between customer satisfaction and customer retention stating that â€Å"There exists an interaction between the desired results and customer satisfaction, customer loyalty and customer retention.† To the best of my knowledge, workers of a company should define their level of service satisfaction from the view point of customers since customers are the ultimate custodians of services and products from companies. ? How/if those Learning Objectives were accomplished My learning objectives were achieved mainly through the field works and small scale research projects that were organised. This is because these activities brought me closer to both workers of a given organisation and customers of the said organisation. Through the field research, I had the opportunity to interact with both the workers and customers to critically examine from them, factors they look out for to determine service satis faction. ... What I learn from the failure to meet that objective is that there could have been research that I could have done as an individual in terms of understanding the basic reasons why workers would not at all times but the needs of customers first. If indeed I had taken up extra research and part time learning to understand why this phenomenon exists, I would have been in an excellent position of impacting my knowledge and gained skills to the people my group and I went to have personal interaction with during the small scale research. I have therefore learnt to take extra studies and learning outside the time of the module more seriously. ? What else I learnt that was not in my initial objective In my initial objective, I was more particular about undertaking a critique of professional practice in a chosen field rather than concentrating more on my personal strengths and weaknesses and how these could help me become an overall good worker in my future employment positions. However, this module has helped in helping me identify more qualities about myself including my weaknesses, which I need to master to help me become a very good customer-centered employee in the nearest future. Currently, I have come to learn about some basic qualities that should be seen and put to work in me if I want to achieve my future employment aims. Some of these qualities include interpersonal relationship, team work and team spirit, working under pressure, working with very little supervision and taking up challenging tasks. ? Review of my original learning objectives in the light of new experience Reviewing my original learning objective in the light of my new experiences, I can say that I have been put in a better position to realising my